Last updated: March 2026
Legal
This Refund Policy explains when refund requests may be reviewed, what circumstances are generally non-refundable, and how to contact EasyZ about billing or purchase issues.
Review Window
Up to 7 days after purchase
Usually Required
Product not activated, redeemed, or used
Contact
support@easyz.com
Refunds may be available within seven (7) days of purchase, provided the software license key, membership access, or digital product has not been activated, redeemed, or used. If a product fails to perform as explicitly advertised, you may also be eligible for review. For clarity, failure to perform does not include situations where software becomes detectable by gaming platforms, game publishers, anti-cheat systems, or similar third-party environments.
Refunds are generally not available where a license key, account access, membership, or digital product has already been activated, redeemed, delivered, downloaded, or used, except where required by applicable law. Each request is reviewed on a case-by-case basis, and EasyZ reserves the right to approve or reject refund requests at its sole discretion, subject to any rights you may have under applicable consumer law.
Refund requests must be submitted by email to support@easyz.com and should include your order number, the reason for the request, and any supporting evidence if you are claiming that a product was defective or did not perform as explicitly advertised. Incomplete requests may delay review. Replace this email with your preferred refund contact before publishing if needed.
Once a request is received, we will review the available purchase information, activation status, delivery status, account activity, and any evidence you provide. We may request additional information where needed. Refund decisions are made in good faith based on the circumstances of each case, the nature of the product, and any applicable legal obligations.
If a refund is approved, it will be issued to the original payment method where reasonably possible. Processing times may vary depending on your payment provider, bank, card issuer, or payment platform. We are not responsible for delays caused by third-party payment processors after a refund has been initiated.
Before opening a chargeback or payment dispute, please contact us first so we can review the issue. Fraudulent chargebacks, abusive payment disputes, false claims, or attempts to retain access after a refund may result in account suspension, license revocation, order cancellation, or other action we consider appropriate.
For questions about this Refund Policy or a refund request, please contact EasyZ at support@easyz.com. Replace this with your preferred support or billing email before publishing if necessary.